Credit Card Surcharging

[Rob]

Hey Toast Community! 🍞

There have been several discussions regarding credit card charging across different threads. To simplify things, I propose creating a post where all credit card charging-related information can be consolidated. This will make it easier for us to provide the correct team with feedback when necessary.

What is Surcharging?
Credit Card Surcharging beta product offered by Toast allows you to automatically surcharge in eligible U.S. states to help offset the cost of your credit card processing fees. 

If you are interested in this product and you do not have access, you can sign up for the waitlist here. It is worth noting not all customers will be eligible. 

"Please note, eligibility for the Credit Card Surcharging product may depend on your location, whether you have a direct processing relationship with a card brand, your volume, or other factors. Ineligible customers may not be notified when the product becomes available."

Additional Resources
Surcharging & Other Ways to Offset Costs
Credit Card Surcharging FAQ
Get Started with Credit Card Surcharging
Manage the Credit Card Surcharging Product
Surcharging Overview
-UPDATE-
 Cash Discount Overview

Compliant Service Charges Overview

Cheers to your restaurant's growth and success! 🥂
--The Toast Community Team 🍞

[Sharkies]

Actually, once I clicked on it, it says it’s not available in the state of New York yet so I’m still waiting.

[rcmck]

I see that, seems like this is holding it up I guess https://www.governor.ny.gov/sites/default/files/2024-02/Credit-Card-Surcharge-Law-Notice.pdf

[Sharkies]

Right that was released many months ago though, so I’m just wondering how long it’s going to be until Toast figures out how to incorporate that into our system.

[Rusty-Pelican]

@Rob,  Thanks for sharing this post again but unfortunately it does not answer my question.  This post was made over 2 months ago and I'm looking for an update on when this feature will be available to everyone??   Not having this feature is costing me about $90k per year.  I don't want to switch to another POS system but if Toast cannot give us this feature I won't have a choice.   Any update would be greatly appreciated.

[rcmck]

Did you add yourself to the waitlist yet? https://pos.toasttab.com/products/credit-card-surcharging-waitlist