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Invoice not in bank account

devilishwings24
First Round I

11 hours ago

Good Morning,

We are currently still in Test mode but we sent an invoice for an upcoming event and the customer paid it on Tuesday but it has not gone into our bank account.  Do we have to be live to receive the money?

 

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5 REPLIES 5

Rob
Community Manager
Community Manager
In response to devilishwings24

5 hours ago

Sorry for the confusion about this! I would reach out to that customer; payment info is not set up while in test mode, so if you used Toast equipment for that transaction, you would not receive funds for that transaction. If this was a house account, the link below also explains this process. 

House Accounts Created in Test Mode
Test Mode Overview



Robert Anderson, Community Manager
Toast
Check out the new support page!
https://support.toasttab.com
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