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OVERTIME Miscalculations???

EV_SEA
Soup II

4 weeks ago

Can any payroll users verify that TOAST is calculating their overtime hourly pay correctly? 

Most of our FOH employees are paid hourly at $17.25.  
I just caught that TOAST overtime rate has been paying at $27.24
$17.25 x 1.5 = $25.875
Difference: 1.365/hr.  
I have a call in to support days ago that hasn't been followed up.  Let me know if it's happening to you too!  Might be location specific.  We are in Seattle, WA

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8 REPLIES 8

nbunda
Community Ambassador

4 weeks ago

Are your Overtime Rules set up properly with a factor of 1.5?

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY
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Rob
Community Manager
Community Manager

4 weeks ago

As Nbunda has suggested, check your overtime rules, but feel free to send me your case numbers for follow-up! 



Robert Anderson, Community Manager
Toast
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EV_SEA
Soup II
In response to Rob

4 weeks ago

I was not provided a case number after being on hold with support for 1 hour before the woman told me she was going to transfer the case.  If it was as simple as overtime rules not being set up correctly, wouldn't the support call have fixed that immediately instead of leaving me on hold for an hour?

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