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OVERTIME Miscalculations???

EV_SEA
Soup II

4 weeks ago

Can any payroll users verify that TOAST is calculating their overtime hourly pay correctly? 

Most of our FOH employees are paid hourly at $17.25.  
I just caught that TOAST overtime rate has been paying at $27.24
$17.25 x 1.5 = $25.875
Difference: 1.365/hr.  
I have a call in to support days ago that hasn't been followed up.  Let me know if it's happening to you too!  Might be location specific.  We are in Seattle, WA

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8 REPLIES 8

nbunda
Community Ambassador
In response to EV_SEA

3 weeks ago

You should be able to check on your existing Care Cases over at Toast Central, where you can find your case number for @Rob 

I recommend maintaining contact with Support on this issue, especially since you've indicated overtime rules are indeed set properly.

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY
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EV_SEA
Soup II
In response to nbunda

3 weeks ago

Case
12413441
Support team marked the case as RESOLVED when it is NOT.  I sent an email back with state and local city wage guidelines that are not being followed in the set up for regular wages and they have not responded.  
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Rob
Community Manager
Community Manager
In response to EV_SEA

3 weeks ago - last edited 3 weeks ago

Thanks for the case number! I have sent this to my team to be escalated; I apologize for your experience with dealing with these issues.  



Robert Anderson, Community Manager
Toast
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