💵 Restaurant Cash Handling: Troubleshooting Tips! 💵

[Rob]

Hey Community!

Discover Restaurant Cash Handling Tips: Troubleshooting Cash Drawer Discrepancies, and More!

💼  Cash Drawer Discrepancies:

   - End-of-Day report: Check the Cash Drawer column for misassigned payments. Look for payments that didn't go to a drawer but should have, or vice versa.

   - Cash Drawer History: Examine employee transactions, and verify tip-outs and payouts. Ensure all actions are correctly recorded for each cash drawer.

   - Shift Report: Review expected deposits and ensure all employees have properly closed their shifts to avoid incomplete shift reviews causing cash discrepancies.

💰  Fix Cash in Drawer / Cash in Hand:

   - Device Setup: Select the right receipt printer to match the cash drawer you want the cash reported to.

   - Open Cash Drawer: Confirm the setting is correctly configured to open the cash drawer automatically when cash payments are taken.

   - Incorrect Cash Payments: Use the Sales Summary Report to identify cash payments incorrectly reported. Void the payments on the POS and re-add them from the appropriate device with the correct cash drawer settings.

🗝️ Cash Drawer Not Opening:

   - Device Setup: Check the Open Cash Drawer option - make sure it's set to "Yes" to avoid any locked cash drawers.

   - Cable Connection: Securely connect the cash box to the printer with the telephone cable. A loose connection can cause drawer issues.

   - Printer Check: Ensure the attached printer is online and functioning properly. If settings seem correct but the problem persists, the printer might need attention.

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[SSPPMKE]

Hello, I have my Over Under max set to $1.oo for the drawer close, and the cashiers are not supposed to be able to close the drawer if it is over or under by more that that, i have check the permissions and they are all blind counts, but POS still lets them close a drawer that is off by more than my min max.  just finding this out now after my drawers have been off by -$345 over the last 2 months.

[Pizzazini]

Hi Rob! Could you give me a list of reasons why my total cash number on the z report doesn’t match the total cash. I’ve had several cases where I’d have more cash just in 1 drawer than total cash in the z report. Example, id have 800$ in one drawer and 200$ in another but z report is saying I should have 850$. Anything will help me narrow it down! thank you! 

[Rob]

I'm not sure, but if you reach out to support with a few examples of them not matching, they can help find the issues!

Total Cash