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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Forum Posts

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June 13th

System offline on the 13th.  Still have not received payments on the credit cards.   Supposedly someone is researching.  I would like to know if toast is going to honor taking care of the payments if this cannot be resolved? 

EOD Balance

Hello,New to Toast and struggling to find a number in Toast that will agree  to the actual negative payouts to servers, for the EOD.

Resolved! Tracking loyalty points

We had a customer claim they had earned loyalty points, but the system shows none.  Is there a way to look back at all of their transactions, using their phone number?

Publish Config V2

I don't know if anyone else noticed or has it yet but they seem to have quietly introduced Publish Config V2. Check it out if you haven't, you can see pretty much everything, who did it, and what changed,  you can filter by types of changes as well a...

Pre-order sales summary

We just started using Toast. When a customer orders for a later date (Paid in Total),  Net sales is Total Sales Amount minus (Tax plus Gratuity plus Tips plus Deferred Amounts) but does not include "Paid in Total (pre-orders)", per Reporting-Analytic...

item review

I am having trouble with item review and entering kegs. We have different size kegs and its not accepting any unit i use.  

reversing cash refund

had a tab closed with cash payment when Bar terminals were not communicating. Same tab closed again on different bar terminal when conducting EOD. Next day "cash refund" was incorrectly executed to close tab correctly.Anyone know how to reverse a cas...

Setup Checklist

Dear Toast Community,I hope this message finds you well. I am writing to seek assistance regarding an issue I'm experiencing with the checklist items in Toast Tab. Despite completing the necessary steps, some checklist items are not getting ticked, s...

Sales vs Sales Summary in the Website Menu

Hey, This is for the toast engineers not sure how else to get the word to them.  The side bar menu is needs to be tuned up.  When you click on Sales Summary it takes you to sales.  When you click on Sales it takes you to what is labeled sales summary...

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