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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Reports

We run our sales from Monday thru Sunday. Is there a way to change the reports on toast to match that schedule?

Clearing House Account Balance

Hello Community.  We do not use house accounts regularly.  We only have a small handful of house accounts that we invoice.  We find it very difficult to track house accounts and seeing clearly when an invoice is paid.  We have a balance in toast unde...

Resolved! Online ordering discounts - specific days only

We are wanting to offer 10% off, Mon, Tue, and Wed, for anyone placing an ONLINE ORDER only!  We would like for this to happen automatically  when a guest places the order.  Is it possible to set up the system this way, or will we have to manually ad...

Forced Clock-in

Hello,I am curious if there is a way to change having to clock in before using the POS system. Also, can you make it so that a check can be moved to a server who is clocked out? The system forces clock outs at the close of the day, but their work is ...

Credit card fees

We need toast to have an option for us to choose to pass on the fees to customers let us choose. What’s the big deal to you what do you care it’s legal if I have to go and pay taxes to the government and they charge 3% I go to DMV they charge 4% so l...

Promo Code - Reporting

Hi, I recently ran a promo for a school fundraiser - Dine and Donate - use code: DINEOUT at checkout.  This was great as we donate a percentage of sales back to the school.  Win/Win.  But, I was unable to query or run a report for the promo code spec...

Completing Shift Reviews with Toast

Completing shift reviews is like mise en place for your front-of-house team. It's vital for ensuring a smooth close-out for the day! Employees are prompted to review any open checks and reconcile cash and tips before clocking out. Here's what you nee...

Rob | Community Manager
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Kitchen printer setup

I am setting up our kitchen printer but can not get anything but test receipts to print.  I imagine there is an button somewhere that tells Toast to send food items to the kitchen, but no drink items, however I can't find it.  Can anyone point me in ...

Customer Invoices

Once a customer invoice has been created and sent to the customer.  Is it possible to make the invoice show up on the POS until it has been paid by the Customer on-line OR paid directly on the POS?  We have a few customers who prefer to call in and p...

Modifiers from existing group not indenting.

Seems to have just started with  the update this week to version 2.62 build 9I have a few modifiers that use existing groups as their modifier options, for example, with beer samplesit uses the existing beer group as the modifiers. But now when the t...

POS to Kiosk

Is there a ‘mode’ on the POS device that we could turn over to kiosk? I notice a few major chains have this feature. One example would be Crumbl. a Crumbl employee can take on order on the POS or the computer can be flipped around for customer facing...

delivery services / delivery by doordash tips

Is anyone else having issues with the way tips are collected for Toast's program, delivery by DoorDash?  We use on register/employee name to ring all orders..."Cashier."  Well when we pull the sales (and tips) at the end of the day, we pull out cash ...

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