08-17-2024 02:53 PM
Hi all! Just wondering if anyone has noticed this. When a guest pays partial card and partial cash, the Tip suggestion is only based on the amount paid on the card. My servers get very frustrated with this. A guest could pay a $200 bill with $100 cash and $100 credit but only get a $20 tip on the credit payment when the tip on the whole bill would be around $40. Anyone have similar frustrations with their staff?
Anything Toast can do to fix this? It results in staff getting stiffed on large amounts.
08-17-2024 06:30 PM
Yes - I believe this is an issue with gift cards used as partial payments, as well. We've been either cutting incorrect tip charts off of tickets and/or reprinting the original ticket to reflect partial payments AND having the handy dandy tip chart be accurate.
Don't get me started on tip blanks for fully redeemed gift cards.