Toast Central Contact Customer Care

[Penguin_Meg1]

Hi All!

Does anyone know what happened to being able to write contact customer care through the "contact customer care" portal on Toast Central?

We constantly have customers that call in an order pay for it and then pick it up on a different day. When they come in and sign a receipt we have to scan the receipt to customer care so that Toast can enter the tip (it's annoying but that's what makes it pci complaint).  We use the customer care portal often and it is gone now..... Screenshot attached

[Rob · Accepted solution]

I can confirm that we have updated the process. The most current information on contacting care is in the article below. If it's not listed there, it's no longer an option. I have relayed this feedback to my team, and they can access the threads mentioning this issue. If more members make posts about this, I will be sure to pass it along!

-EDIT- We are changing it to how it was, so you should see these options return. Let me know if you have any other questions! 
Get Help From Customer Care

[Penguin_Meg1 · Accepted solution]

AWESOME! Thank you very much for keeping us posted on this Rob!

[Rob]

You're not the first person to bring this up; it seems we changed this recently, but I haven't found any information about it yet. 
When I have more info, I will relay it here. If anyone knows another way to write support other than chat (apparently, the chat option can disappear), please note that here! Sorry for this inconvenience! 

[Penguin_Meg1]

Thank you Rob! Can't wait to hear what's up! 

[Rob · Accepted solution]

I can confirm that we have updated the process. The most current information on contacting care is in the article below. If it's not listed there, it's no longer an option. I have relayed this feedback to my team, and they can access the threads mentioning this issue. If more members make posts about this, I will be sure to pass it along!

-EDIT- We are changing it to how it was, so you should see these options return. Let me know if you have any other questions! 
Get Help From Customer Care

[Penguin_Meg1 · Accepted solution]

AWESOME! Thank you very much for keeping us posted on this Rob!