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Toast Delivery Services - Reconciliation

Is anyone having trouble reconciling the Toast Delivery Services fees? The figures aren't matching up in our accounting system (R365) and it seems like Toast is taking out too much. Not even Toast's own reports match (comparing the Toast Delivery Services reports that were emailed to us and the Credit Card Processing report). 

Just wondering if anyone else is having issues or if anyone has any suggestions on what reports to use. I have looked at several of the Toast reports and cannot get it to match up. 

5 REPLIES 5

Do you pass on the delivery to your customers? If you do, is the delivery fee assigned as additional sales and therefore taxable? 
Which GL account do you assign the delivery fee to? Should it be considered a liability since they withhold the fee?