We had a customer claim they had earned loyalty points, but the system shows none. Is there a way to look back at all of their transactions, using their phone number?
Yes, under guest engagement, find loyalty members, then search for their phone number, click on their account and look under rewards tab, will show all accruals there.
Yes, under guest engagement, find loyalty members, then search for their phone number, click on their account and look under rewards tab, will show all accruals there.
