different orders for the same table group together onKDS system

[MermaidsIG]

different orders for the same table need to be grouped together on the KDS system so the orders come up at the same time. Sometimes there are several orders in between due to the way the orders need to be entered. Does anyone know how to get the orders to come together?

[fbucci1969]

Yes. Prep times are enabled and all set to the same time.  Here is an example. The last two tickets on the screen are from the same table and the last order came in 3 minutes after the ticket before, even though they display the same ticket time. 

[fbucci1969]

 

[fbucci1969]

 

[rcmck]

You said you have prep times set, but are you using the automated fire by prep time?  https://central.toasttab.com/s/article/Item-Fire-by-Prep-Time The elapsed time will be the same since they are sent at the same time but fired separately. Do you have a screen that is in expo mode? When this happens you would be able to see if that is the case on the expo screen, since one item would be fired and one would be on hold. Do you notice any patterns when it happens, in your two pictures there is Italian Sandwich, could that item be the issue? 

[fbucci1969]

Hi.  No, it isn’t automated. I went in and set times manually for each station. We don’t have an expo screen, just handhelds and the KDS’. There is no pattern which is what Is driving me nuts