02-02-2024 09:05 AM
05-31-2024 11:58 AM
Do you have an estimated time line of when this might be available?
05-31-2024 04:20 PM - edited 05-31-2024 04:28 PM
@Foxpubs I reached out to my team, and this is actually available right now.
"In order to send a marketing related SMS that is not transactional, restaurants must collect express consent before sending any texts in order to be compliant. This includes any initial message to join the program. Currently the loyalty SMS messages are transactional and signup has only collected consent for loyalty-related transactional SMS.
We've added touch-points in the loyalty experience where guests will be offered the ability to subscribe to SMS marketing messages when they check in or sign up, sending an SMS marketing welcome message. Guests who respond "YES"(?) to the welcome message will then appear in the SMS subscriber list"
It should look like this:
It's that checkbox below the second picture is a zoomed-in version.
You need to be part of the SMS beta, to have this functionality. If you are part of the beta and do not have access to this, please reach out to sms.marketing.beta@toasttab.com for more help!