I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Does anybody know if Toast has this capability?Thanks!
Anyone else not able to view their customer case updates on their phone (Android)? I posted this issue to customer care and they told me to use a PC and not my phone. Makes no sense why an android based company has a platform that is not compati...
How do I change my Loyalty program from email to phone number for my customers?
Hi there:We presently apply a Service Charge by specifying that it be applied by default to all Dine In orders.Ideally, we like to leave this setting alone, but find a way to not apply a Service Charge to orders generated by Order & Pay. It seems lik...
Is there a way to specify some gift cards to only be used during dinner service hours?
Our Kiosk keeps timing out where a pin number has to be entered in order to get back to the ordering screen. Any idea how to turn the time out off? Thank you in advance!
Hey Community! We've all seen loyalty programs' power and ability to draw customers back to restaurants. A recent survey by Intouch Insight reveals a compelling statistic: 65% of customers are more likely to choose a brand with a loyalty program ove...
We have annual giftcard sales . Buy $100 and get $25 comp card with a certain time frame to use. We get a huge portion of these sales from online giftcard sales. Toast does not have this capability. We currently use Instagift for our online giftca...
I am having an issue with customers leaving there credit card inserted in the ship reader. Is there some way to turn on an audible warning as well as visual on the customer display to warn them to remove their card?
BOO!
As we head into the season of giving, it would be great to give people the option to donate their loyalty points in addition to the round-up charity option. Is this a feature Toast is working on? If not, please consider it.
We have repeat customers who have signed up for the rewards program when using a card but will also use cash. How do we make sure they get credit for the cash purchase as well as a card purchase? I don't see any option on the POS. Thanks in advance.
I own a pizzeria, and we have a very extensive toppings menu. We want to run special deals at a discounted rate, such as two pizzas, a large salad and a 2-liter for a certain discounted price. I'm having trouble figuring out how to add this specialty...
Hey Toast Community ~My business just onboarded with the Toast Loyalty module and have noticed a loophole when customer's redeem rewards through our Loyalty Program.Our Loyalty Program is currently set to Free Item redemption, and we noticed upon cho...
Is there a way that gift cards can have expiration dates??
