I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Are you using Toast Websites, yet? If you're not yet, no sweat. You can build a customizable website designed for your restaurant in minutes and update it in seconds. It makes it easy for your restaurant to get discovered and build guest trust, helpi...
We are a private RV and Park Model resort which offers delivery from our on property restaurant to guest sites. We use our own delivery drivers and do not deliver outside of the resort. I have turned off tipping, auto tip and even set the tip to 0%. ...
I've got a short stack of physical gift cards that have been determined to be connected to a Loyalty account. The first one has a hefty amount of activity on it. Is there any way to find out who the card belongs to? We use phone numbers for sign-up b...
I have noticed a glitch with scheduled deliveries submitted via order with google. a few instances a customer had placed a scheduled delivery. For example, customer requested 12:15 delivery, the ticket comes into our store with a due time of 12:15, i...
Hello, we are looking at starting to use email marketing. In order to collect more emails I was goin to change the loyalty sign up from the current phone number sign up to an email sign up. My question is if I changed to email sign up will my custome...
Does anybody know if Toast has this capability?Thanks!
Anyone else not able to view their customer case updates on their phone (Android)? I posted this issue to customer care and they told me to use a PC and not my phone. Makes no sense why an android based company has a platform that is not compati...
How do I change my Loyalty program from email to phone number for my customers?
Hi there:We presently apply a Service Charge by specifying that it be applied by default to all Dine In orders.Ideally, we like to leave this setting alone, but find a way to not apply a Service Charge to orders generated by Order & Pay. It seems lik...
Is there a way to specify some gift cards to only be used during dinner service hours?
Our Kiosk keeps timing out where a pin number has to be entered in order to get back to the ordering screen. Any idea how to turn the time out off? Thank you in advance!
Hey Community! We've all seen loyalty programs' power and ability to draw customers back to restaurants. A recent survey by Intouch Insight reveals a compelling statistic: 65% of customers are more likely to choose a brand with a loyalty program ove...
We have annual giftcard sales . Buy $100 and get $25 comp card with a certain time frame to use. We get a huge portion of these sales from online giftcard sales. Toast does not have this capability. We currently use Instagift for our online giftca...
I am having an issue with customers leaving there credit card inserted in the ship reader. Is there some way to turn on an audible warning as well as visual on the customer display to warn them to remove their card?
BOO!
