Used Loyalty Gift Cards

[mcwalker02]

I've got a short stack of physical gift cards that have been determined to be connected to a Loyalty account. The first one has a hefty amount of activity on it. Is there any way to find out who the card belongs to? We use phone numbers for sign-up but I don't see any contact information on the account page. Would it be best to just destroy these cards so that people don't end up with someone else's loyalty account and points therein?

[au79teahouse]

Did you buy those gift cards from Toast shop or they are imported cards?

[mcwalker02]

These are Toast gift cards from eCard systems.

[au79teahouse]

Unlike rewards account, Physical gift card sales do not require customer's phone number or email address. That is why you can't find contact info. Try to click on any of the transactions in the account and you should be able to see order details for that transaction. Look for tab name, phone number, or perhaps a rewards account was linked to that order.