Toast community,We have a post-visit survey sent to guests that triggers 1-day after visiting one of our locations. Unfortunately, we've found out that Toast applies a frequency rule to automated marketing campaigns: if a guest has received an automa...
Anyone else have linked credit cards that are linked to other guests credit cards? Had an Owner who is not part of Lotalty swipe his card and someone else's account popped up. What is the best practice to get rid of this. Toast says there is nothing...
Hello Toasters! Reach out to see if anyone else is experiencing the same issue we are with the rewards program.The error occurs when a guest redeems multiple rewards on the guest-facing screen that exceed their total point balance. The system initial...
Hi everyone,Have there been any recent reports of issues with rewards? Some locations have mentioned that guests can see their birthday rewards available in the app, but when they visit the store to redeem them, the rewards are not available for rede...
You would think that Toast and Shopify would have an integration for Loyalty by now. I get that toast is pushing yet another half-baked ecommerce solution, but it will not be more powerful than Shopify. That there is not an integration from Toast bog...
I would like to set up a promotion for new loyalty members who sign up through SMS. The goal is to automatically provide them with a promo code that gives them a percentage off their bill (for example, 10% or 15%) as an incentive for joining the loya...
Hi everyone,W seem to encounter issues each time the branded mobile app is updated. Typically, when a problem arises, I open a case, it gets escalated to engineering, and it’s resolved, but with each new update, something else disrupts the customer o...
Toast Community,I am trying to figure out the best way to set up an automated email marketing campaign in Toast that would send an email to guests that haven't visited in 60 day and which includes an incentive like a Free Appetizer with Entree Purcha...
Are there any plans to create a referral system like credit card referral links? Each Loyalty Member has their own referral link (which can be turned into a QR code) to share. The restaurant would then control the rewards for grantor and grantee. ...
Hi All, When selling a physical gift cards, are purchasers given the option to associate that purchase w/ their existing Toast loyalty account? That would then imply that when the gift card is used for a purchase, that the points would accrue to the ...
I'm designing a simple app for our restaurant. I wanted to display the current reward point balance. But unfortunately, there is no easy way to get it. The link to check rewards is pretty arcane; it sends an email or a text message. If we could get t...
Hi there! I know at this point, if a customer has enough points to cover the entire bill, there is not an option to tip on a credit card. Is this something that is in the works to be changed. Our staff highly relies on tips for their earnings and ...
Hi everyone,We’re a full-service Italian restaurant in Florida (average check around $50+) and have been using Toast Loyalty for quite some time — mainly the traditional points & discount–based model.We’re now considering switching our loyalty struct...
Is it possible to send a mass text with an offer to our Loyalty Rewards Customers? Instead of the online ordering platform? I'd like to send a text to my loyalty customers with an offer but for them to come in to our store to check things out, not us...
