Hi,I've been having an issue with Rewards accounts at a closed location, which is in progress with Toast Care. Related to that though, I really need to be able to run a report that shows ALL the rewards accounts. Well, the Rewards Accounts report use...
We are trying to figure out a way to communicate with our rewards members. We only have email addresses for a small percentage of the guest who have signed up. We sign up all of our guests with phone number. Can anyone suggest a way to get More o...
Hi Toasters, HEADS UP TO LOYALTY USERS! I have our Toast loyalty program set up for the customer to receive a $10 birthday reward during their birthday month. I had a nice regular customer let me know that they had been able to use the $10 birthday r...
Since update to 2.79 Build 4 customers are getting the wrong value printed on their receipts, saying they unlocked a dollar value that is much higher than they actually have. I think I figured out what is actually happening, seems to be taking their ...
I have a couple of customers this week that say they are not getting their points in their accounts. MY question is: do customers need to sign up for a new account at every toast vendor the visit? That would be a pain that I personally wouldn't ever ...
We often have to add missing reward points.When we do a search of Rewards Accounts on Toast Web, it can take up to 10 minutes or more. It just displays "Loading..." until it finds the account.Does anyone else experience this?We do have multiple store...
We are wanting to get a Restaurant Branded App that integrates with Toast. It looks like there are several options. Has anyone used any of these? And, if so, are there any recommendations?
Is there a way to add a rewards customer yourself on the back end?
Is there an easy way to transfer all the emails I collected from users who wanted to join our loyalty program prior to launching toasts loyalty program?
I have had several customers ask if they still get their points when using cash. I have looked and I have no clue. Does anyone know? We do type in their phone number, but it doesn't tell us if the points were added or not.
Hi everyone! We have a Mug Club membership and have cards produced each year, however the cards do not swipe or even function and are more of a form of ID. Does anyone know if there is a customizable card out there with a mag strip compatible with to...
Ok guys, What am I missing here???Server asks customer, Are you part of our loyalty program?Customer Says no. but would like to be. Server says all we need to sign you up is a phone number.Customer gives phone number.... WHATS THE NEXT STEP??? Ho...
Hi guys! Quick question here, I am hoping someone can help me think through this. I work at a casual Italian restaurant, we are currently using Toast Rewards and the points system with our guests. We get a lot of business from the surrounding theater...
I have asked about loyalty before in this forum but am finally trying to implement it! It seems very simple to use for our counter service restaurant, guest facing terminals. However, for our full service it doesn't seem quite so cut & dry.I have add...
I am noticing that guests with partial rewards are unable to redeem them. for example - they have earned a $50 reward and used only $5 of it last time. They go to use the $45 today and you can see it on their account but you cannot redeem it. The red...
