Hi All, When selling a physical gift cards, are purchasers given the option to associate that purchase w/ their existing Toast loyalty account? That would then imply that when the gift card is used for a purchase, that the points would accrue to the ...
Hi there! I know at this point, if a customer has enough points to cover the entire bill, there is not an option to tip on a credit card. Is this something that is in the works to be changed. Our staff highly relies on tips for their earnings and ...
Hi everyone,We’re a full-service Italian restaurant in Florida (average check around $50+) and have been using Toast Loyalty for quite some time — mainly the traditional points & discount–based model.We’re now considering switching our loyalty struct...
Is it possible to send a mass text with an offer to our Loyalty Rewards Customers? Instead of the online ordering platform? I'd like to send a text to my loyalty customers with an offer but for them to come in to our store to check things out, not us...
I need more customization abilities in Toast Loyalty. Our guests are VERY engaged with our loyalty program and we have a massive amount of members. I want to ability to load rewards into accounts. For example: $10 off lunch - use by this dateFree ...
Is anyone using any of the integration partners for loyalty? Any feedback would be great. Just looking for something more than what Toast offers.
Is there away to post in the restaurant a QR code that will lead to the Toast Guest Feedback form?
Servers are looking up loyalty members on the handhelds and are able to find them most of the time. However, there are times they cannot be located. I go to the backend and do a search. The search never works for me! I even change the date range....
We are a newer client to toast and at first we were basically promised the world and now we have come to find out that customer service is basically zero. We are currently having MAJOR issues with our loyalty program and not being able to access our ...
Some guests have paid and activated the reward program, matching our redemption process, and have received the redeem SMS. They are now requesting to use the points immediately. Is it possible to make the points available for redemption 24 hours afte...
HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...
We have recently signed up with Toast and had been liking things to this point, BUT we are having a lot of issues with people redeeming multiple promotions on online orders - like rewards dollars and a promotion discount we had been running this week...
Do you know when Toast will allow multiple loyalty accounts on the same table number? If there are multiple checks on the same table, Toast will only allow one loyalty account.
I continue to be baffled as to why none of the POS systems, including Toast, has been able to figure out a robust and truly customer centered loyalty platform. (and integrations are worse yet since they are all glitchy and lack full integration despi...
