Ok so the best way to find out if you have any cases open or details about your cases is to go to central.toasttab.com and click on my care cases
from there you will see a whole list of cases associated with your account
You can click on every case and there is a feed button at the top where you can see who has worked on your case and who currently owns it. From there you can add comments which will reopen a case if it is closed. You can also reference the case number in the chat feature on toast web or the toast now app and a support rep will route you appropriately.
If you require assistance from the business ops team you must keep an eye out on your registered email for the financial contact they will always email from cx-service@toasttab.com. However you must make sure you reply to that direct thread in order for that agent to receive the message (do not forward or start a new message as it just will go to a general mailbox).
I believe if you follow these steps you will have much more success.
Also which database are you looking to change? Your restaurant name, group name, loyalty/gift card groups & Locations.
It would be beneficial for you to go to doc.toasttabl.com and browse the platform guide in order to gain a little more background in what issue you are trying to resolve. This will allow you to have a better understanding of which team or product module you need help with iso you can ask for the right team to work on your case which will help you get a resolution faster.
Remember Toast has a large number of functionalities and product areas so its important to familiarize yourself with the ones that you need help with in order to get the correct support. I'm sure you wouldn't ask your hostess how many chickens they need to prep the chicken soup next week or how many rib-eyes are left, nor would you ask your chef what the server floor plan is that night and who the next server to be sat is.
