Toast Community

nbwbp · ‎04-22-2023

Hello all,

I am here hoping someone can actually help me. I followed a toast training video (pre mods) teaching me how to set up half pizzas. However, it didn't work. Then I spent 40mins on the phone with toast trying to fix whatever the issue is. The end result was nothing. Seems to be my luck with this system. I used their video and yet customer care tells me it's not possible.

Does anyone have the half pizzas set up? For whatever reason on my system, I hit 1st half, first choose topping, next topping and it get all scrambled on the ticket. For example, I need it to show up as

1st half
bacon
pepperoni
2nd half
olive
mushroom

What I get on my screen is

1st half pepperoni
olive
bacon
2nd half mushroom

It shows up in order of how it is on my screen and not in the order I select them.

Also, is there such a thing as a personal Toast professional or direct rep?

Diversion_Pizza · ‎04-23-2023

We tried their recommended solution for 1/2 and 1/2 pizzas and decided it was easier just to use the special request button. Some customers know about our system and some don't but we don't get complaints on how we run it. If you want 1/2 and 1/2 on two specialty pizzas, we key in the more expensive pizza and put a note for the other 1/2 to be the other item. If someone wants 1/2 specialty and 1/2 pepperoni, we key in the specialty pizza and drop a note to put pepperoni only on 1/2. Once we got a system worked out we haven't had problems. If they want pepperoni with black olives on 1/2, we ring up a pepp pizza, and a modifier of black olives and put a note to put them on 1/2 only.

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SharonL · ‎06-08-2023

Our store has (what I feel is) a fantastic setup for ordering half and half pizzas. Here is a link to our online ordering menu if you want to check it out -> https://www.toasttab.com/sam-louies-iola-2150-n-state-st/v3/#d43896020-2818-4503-add5-55d286726a3ede... (If the link has some type of issue, it's the Sam and Louie's IOLA LOCATION).

The Create Your Own pizzas have options for whole pizza toppings, H1 (half 1) toppings, and H2 toppings. They show in the kitchen like this:

18" CYO Pizza

Pepperoni

Mushroom

H1 Jalapenos

H2 Pineapple

The option is also available for our Specialty Pizza flavors. It would show in the kitchen like this:

18" Half and Half

H1 Sam & Louie's Best

H2 BBQ Chicken

If they want a half specialty and half single topping, they ring it in under a Half and Half Specialty, then when selecting the second half they would select Cheese, go to the toppings modifier section, scroll to the H2 modifiers, and select the H2 topping. It would show in the kitchen like this:

18" Half and Half

H1 Sam & Louie's Best

H2 Cheese

H2 Pepperoni

The whole setup is very easy to use, and a toast rep was able to walk us through setting it up. I'm not exactly sure who, but I could certainly find out if anyone is interested in more information about this particular setup.

Thanks!

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pizzaplacesf · ‎06-02-2023

Toast SUCKS for half and half pies. Sorry...

We are in the same boat. Toast sales rep promised they could work the same as our older POS that we could ring in half halfs easily. Oh Toast can help they say but few people working there can figure it out and then you work with them for an hour and then their shift ends and they will call you back and you play phone tag and then tag on the useless customer case messaging system and then it never gets resolved.

Our workaround (we charge for the more expensive half) is to ring in the more expensive half and then use the Special Requests button to type the info. IT sucks. Sorry you are dealing with this and sorry for the bad attitude but I'm not a fan of Toast and their "pizza platform"

Rob · ‎06-02-2023

Thanks for reaching out to explain your frustrations with this; we are aware of this frustration and are working to create a better way to manage pizza concepts! Please let me know if there are any particular issues you would like to be escalated as well.

Robert Anderson, Community Manager
Toast

pizzaplacesf · ‎06-08-2023

Half and half pies... 🙂 thank you!

josh212 · ‎06-22-2023

you can still reach out if you want

josh212 · ‎06-08-2023

@pizzaplacesf i can help you out if you want

Toast Community

Half Pizza