ADA website accessibility.

[Capybara]

I operate Capybara Ramen & Sushi in Clermont, Florida. I recently tested our Toast Online Ordering page with Chrome Lighthouse because of growing concerns about ADA website accessibility.

A recent post in a Florida Thai restaurant owners’ group reported that restaurant owners are receiving accessibility complaints or lawsuits alleging that visually impaired customers could not use their online ordering websites. Other restaurant owners commented that similar cases have occurred before and may result in legal expenses or settlements.

Toast Support also informed me that Toast does not officially confirm that the complete Online Ordering process complies with WCAG 2.2 Level AA, and that the restaurant is responsible for compliance. This is concerning because restaurant owners do not control the Toast ordering platform’s code.

Has anyone received a VPAT, Accessibility Conformance Report, or accessibility audit from Toast? I would also appreciate an official response from Toast explaining how restaurant owners can report and resolve accessibility issues on Toast-controlled pages.

Thank you.

[rcmck]

I did a couple checks for you set to WCAG 2.2 Level AA of your regular online ordering site and toasts online ordering (I am by no means an expert on this topic but these were the results if that helps you)

Your websites online ordering

Toast Online Ordering

[Capybara]

Thank you for taking the time to test both pages and share the screenshots. I appreciate your help.
I understand that automated tools such as Lighthouse can provide a useful initial accessibility check. However, my main concern is whether Toast officially confirms that its Online Ordering platform conforms to WCAG 2.2 Level AA, and whether Toast can provide a VPAT, Accessibility Conformance Report, or an official accessibility statement.
Since restaurant owners cannot directly modify many parts of the Toast-hosted ordering pages, I would also like to know how accessibility issues on those pages should be reported and corrected by Toast.
I am hoping a Toast employee or moderator can provide an official response.

[HearthpizzeriaB]

This would be something that @jenni or @Rob could possibly look into for you and get answers. They are the two Toast employees who are the community managers here.

[Capybara]

Thank you, Brian. I appreciate you pointing me in the right direction.

@jenni @Rob, could you please help obtain an official response from Toast regarding whether Toast Online Ordering conforms to WCAG 2.2 Level AA?

I would also appreciate any available VPAT, Accessibility Conformance Report, accessibility audit, or official accessibility statement, as well as instructions for reporting and resolving accessibility issues on Toast-controlled ordering pages.

Thank you for your assistance.