We use over 150 POS Terminals in one location in our group and operate in a fast-paced concert venue concessions environment. We're considering setting up device groups to better manage the volume of transactions we handle in any given night. One of the biggest issues we have is finding the correct cash drawer to lock to at the beginning of the shift or during any cash drawer management operations. The list of 150+ drawers is constantly refreshing as sales are happening and we can't scroll through the list quickly enough to find the correct drawer unless it is at the bottom of the list. Similarly, when closing shifts at the end of the night, it is difficult to grab the correct shift as data is constantly refreshing on the POS screen. This leads to multiple errors of mistakenly locking to the wrong drawer and similar issues.
Is anyone using device groups? Would setting these up for this location solve this issue? Do only the cash drawers/shifts for that group show on those respective lists in the POS? Or are the cash drawers/shifts for all devices/servers still visible to each group? From what I've read in Toast Central so far, it seems like device groups will only impact what orders are seen on each device and not solve the issue we're having. Is that true?
