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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Unpaid Orders

We have several hundred $ each week in uncollectible tabs that are the result of us doing a $25 Pre-Auth at Order then the order ends up being $100 and at closing the card declines. Why cant TOAST let us retry the card on file until it goes through? ...

Feature Request for Reporting

Hi There, I hope this makes it to the right Team. We would like more options for Kitchen reports. Specifically, the ticket time detail report. Ideally, consolidate by check number so we can gain a true understanding of our ticket times. The reporting...

Mobile Order and Pay Dining option

We are a tiki bar/restaurant on the water. We have toast Mobile Order and Pay for our boat slips and various chairs throughout our restaurant so that guest can order for themselves in these areas with servers helping this process. The issue were runn...

Resolved! Cash in

How do I do a paid in or a cash in now? I see the system is updated and I can't find the button I used before. Thanks

Resolved! Chargebacks

I have a delivery customer that has made several fraudulent chargebacks that we have lost, but I'm considering pressing charges since we know she got the food (it was 5 deliveries to the same house, and my drivers know her by name). Does anyone know ...

Overtime

Is there a report that can be run to show ONLY staff that have reached a certain number of hours by Thursday?  Then, Friday and then Saturday?  

Suggestion toast tables

I think the reservation should be a different color to pop when the reservation has visit notes. Most host are younger and as of right not the visit notes are invisible to them when they are busy. Almost impossible to get them to look at them regular...

Resolved! Mobile Ordering Receipts and KDS Routing

Ok... I need a mobile ordering/KDS Routing expert here.We just turned on Mobile Ordering in our coffee shop. We have the receipts print at our expediter screen. However... we don't need the "Merchant" copy of the receipt to print. Anyone know if ther...

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