Hello!
I am searching for some community suggestions on best practices in the case of unpaid checks. We had a situation where a server split off items on a check to a separate ticket after some guest fighting over who was paying for who and in the confusion the server left a portion uncharged. The server is being charged for this unpaid amount since it was their error but the ticket was left open and the manager could not close the day with that open check. Are there any suggestions on how best to handle this or what not to do? Is there a way anyone else has the system set up for recording situations like this?
