Combo meals, mod group, and existing menu group

[Tim_Sandor]

I have some combo meals on the menu.  I've created a mod group called Combo Beverage Choice, and then chose to use an existing menu group called Beverage as the choices of beverage for the combo.  I want the beverage choice to be required.  

It works great from the POS.  We can pick the combo meal, and are forced to choose a beverage.

HOWEVER, if the mod group is flagged as required, any combo meals that use that mod group go out of stock on the self-ordering kiosk only.  If I flag the mod group as optional/force or optional, the combo meals are shown as back in stock, but the customer is never prompted to choose a beverage.  If I switch the mod group from using the existing menu group to using manually entered mods, then it works fine.  But, I want to use the existing menu group, so I don't have to update the various beverages and prices in 2 places.

I spent more than an hour on the phone with Toast, then they escalated to an expert who emailed that I had to make the mod group optional/force (which DID solve the issue of my combo meals showing as out of stock), but since the customer can't choose a beverage, I've traded one issue for another.

Anyone got any suggestions?  

Thanks.

[Tim_Sandor]

Like this?  To be clear, in this screenshot, the mods under Combo beverage choice are manually added. 

[rcmck]

Thanks, yeah, was just curious if there was a visibility issues possibly, what is the configuration of the beverage group, is it just a basic menu group with your beverages as options? Other than the Combo beverage choice are there any other modifier groups being inherited by the Combos group?

[Tim_Sandor]

Yep, Beverages is just a plain old Menu group with a handful of beverages:

And yes, there is another mod group being inherited by the Combos group:  it's a choice of several chips or French fry options.  It's set up exactly as the Beverages.  I hadn't mentioned it for the sake of simplicity.

[rcmck]

Have you used the existing group as mods anywhere else or previously? I use it in a few places, but I don't use a kiosk so I can't do any tests unfortunately. Wondering if it's just not compatible with kiosk, though there is no documentation I could find saying that. I have had kitchen settings affect them in a  strange ways before, in particular when using meal pacing (course pacing) with a certain setting, do you happen to use course pacing? (kind of grasping at straws but that's the only that I have seen completely broke the feature for me)

[Tim_Sandor]

The existing menu groups Beverages and Snacks are used as mod groups only for the combos.  We also do not use course pacing.