Combo meals, mod group, and existing menu group

[Tim_Sandor]

I have some combo meals on the menu.  I've created a mod group called Combo Beverage Choice, and then chose to use an existing menu group called Beverage as the choices of beverage for the combo.  I want the beverage choice to be required.  

It works great from the POS.  We can pick the combo meal, and are forced to choose a beverage.

HOWEVER, if the mod group is flagged as required, any combo meals that use that mod group go out of stock on the self-ordering kiosk only.  If I flag the mod group as optional/force or optional, the combo meals are shown as back in stock, but the customer is never prompted to choose a beverage.  If I switch the mod group from using the existing menu group to using manually entered mods, then it works fine.  But, I want to use the existing menu group, so I don't have to update the various beverages and prices in 2 places.

I spent more than an hour on the phone with Toast, then they escalated to an expert who emailed that I had to make the mod group optional/force (which DID solve the issue of my combo meals showing as out of stock), but since the customer can't choose a beverage, I've traded one issue for another.

Anyone got any suggestions?  

Thanks.

[au79teahouse]

Perhaps, you can try this setup.

Combo Beverage choice (mod group)
- Options (mod item)
 >> soft drinks (Mod group)
       - add mod item by using your existing soda items here (mode items)
 >> water (mod group)
        - bottle water, using your existing bottled water item (mode items)

it should solve the problem you have and will work on kiosk by adding one more layer of modifier.

[Tim_Sandor]

Thank you for the suggestion.  

I wish Toast had a sandbox mode so I could make this change and see how it would work, without affecting our live environment.  I will make the change when I am able, and report back.

[au79teahouse]

Technically there is "sort of" a sandbox mode by using virtual terminal. However, virtual terminal does not work with kiosk mode.

[Tim_Sandor]

😩

[rcmck]

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@au79teahouse wrote:

Technically there is "sort of" a sandbox mode by using virtual terminal. However, virtual terminal does not work with kiosk mode.

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I think they mean the ability to test a configuration or menu change without sending it out to every device, even with a virtual terminal all changes still go out to everything.