This is not something that has happened often, but when it does it naturally seems to happen at the worst possible time. The issue is this:
Whenever a server has split individual items between multiple checks, the option to discount those items is not available. Any other items on the checks that are still in their whole form will show up as options to apply the discount to, but nothing that are in fraction form (i.e. 1/2 Caesar Salad, 1/3 Cheese Dip, etc).
Is this a setting I'm missing somewhere in the back end to make this possible or is there really no way to enable this? What I end up having to do is re-ring the items on the fly as open items for the appropriate fraction amount and void the items that won't discount. Not really the ideal situation when the guest is waiting to receive their credit card slip/change due.
Any insights would be greatly appreciated. Thanks in advance!
