Resolved! Surcharging Fee to Catering?
Does surcharging apply to catering orders?We have started surcharging but still has $4500 in credit card fees in one month. How can I reduce this amount even more? What actions do I need to take?
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Forum Posts
Resolved! Reward and gift card accounts from deactivated location
I'm in the process of closing a location - one of three under multi-location management. We have gift cards and rewards accounts. I'm wondering what will happen to these accounts after the account is deactivated. Currently, they can only be reported ...
How to Save order to Send to KDS Later
I'm new with using the KDS and need some help with using it. Basically, I want to know if there is an easy way to take a phone order and then save it so I can send it to the KDS at a time that I decide.We have our own delivery drivers and what I'm l...
Is there a report to show me how often each table is used in Tables?
It would be great to know if Tables would tell me how often each table is being used. I could then identify tables in higher demand, either by size or location in the restaurant, and adjust the table size to maximize customer needs
Resolved! Cash on hand doesn't include cash collected as Auto-Gratuity
Hello,We have a problem with our Shift Review. The 'Cash Activity' and more specifically the 'Cash difference' line item. We want the Shift Review to calculate the tipout or deposit ('Cash difference') for individuals based on the total amount of c...
one ticket per item at one print station only
Is there a way to have *one* prep station printer print one item per ticket, without forcing the rest of the prep stations to do the same?We would use this with pizza prep, so that the individual pizza prep ticket would follow that pizza through the ...
KDS
How do i get my kds on the correct display?
Feature Request for Xtrachef
It would be really helpful if XtraChef had a current on hand for your inventory products. You have your manual inventory counts and your recipes and sales that should deduct from your count but you don't have estimated current on hand anywhere. You...
Resolved! chargeback
How can I found out why we have a chargeback appearing as an ACH debit?
Resolved! guest names are not being saved to guest book.
Hello,So i'm having issues with my customers names not getting saved in the guestbook. When a customer calls in for a take out order, i ask them for their phone number and name. Once I have entered their info, I then select the items they choose. Thi...
Can't change orders from pickup to delivery when placed through Local Toast app
AnswerModifications to orders where Toast is classified as a marketplace facilitator are not allowed. Toast is classified as a marketplace facilitator for orders originating from the Local by Toast app and Toast Local in applicable jurisdictions. Mod...
Synching wine by the glass with bottle inventory
It seems that when I first started using TOAST in 2018 there was an easy way to create a recipe for this. i.e., the recipe is 4 glasses per bottle and it automatically adjusts inventory on bottle count.anyone familiar?
Connecting recipes to modifiers
so i have been having trouble trying to connect mods to recipes, most of my items get about 8 different side options and i cant seem to be able to associate or create a recipe for said mods.
Resolved! Toast Tap On Counter Disconnecting Almost Daily
We have a 12 site restaurant group, and are only a month or two into toast. The ONLY real issue we are seeing across the board is an occasional error with the on-counter toast taps, just not able accept a credit card, essentially disconnecting it see...
STAY and SEND Buttons, and Toast AI
Let me preface by saying, the powers that be, do not want coursing. Don't mention. PLEASE.Hi! Bug Alert! Wait, TOAST AI said it's not. Paint the picture of events:Entering an order, say 40 seats.Entered 38 salads (send but keep entering orders)STAY -...
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3rd Party Integrations
7 -
Advanced Setup (API)
5 -
AMA
2 -
Ask Me Anything
160 -
Best Practices
274 -
Cafe Bakery
12 -
Catering
44 -
Daily Closeout
78 -
food truck
3 -
Hardware
11 -
Internet Connectivity
3 -
Inventory Management
13 -
Kiosk
48 -
Kitchen Display System
178 -
Menu Building
272 -
Multi-location Management
66 -
Payment Processing
15 -
POS
128 -
Product or Feature Idea
33 -
Retail
2 -
Setup & Configuration
46 -
Story to Share
46 -
Technical Question
585 -
Toast Go Handheld POS
107 -
Toast Integration
143 -
xtraCHEF by Toast
29
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