Hello everyone,Is anyone currently using the Packaging Preference feature for Takeout & Delivery? We've been utilizing it for approximately two months now. Initially, everything was running smoothly; however, we've encountered the following issue:1. ...
After one of the 2024 updates, our open, paid and closed check buttons have overlapping lines of information on our main terminal screen. This is making it challenging to correctly identify tickets/ servers/ etc. I haven't been able to find where I c...
I'm trying not to make this any more complicated than it needs to be but.... we pool tips and we just started some split shifts yesterday. Which is more fair?1) Take all tips and split by amount of time worked, compared to each other - meaning, % of ...
We give table numbers on little wire stands to customers when they order food. The numbers aren't always sequential. We started entering the numbers using the Special Request button. However, some of our servers forget to enter the numbers because th...
When i add up the total cash from my employees shift review it is not coinciding with the total cash from the sales summary. We are a cash business and do not accept credit cards. Even when i pull up each individual employee in the sales summary and ...
Is there a way to accept payment using ACH? I have a military client that is not allowed to pay with Third-Party processing
Hi All!I have been using toast at my restaurant for a little over two years now. Recently I've been tasked on elevating the efficiencies in our kitchen with meal pacing (timing) in order to streamline the process, as well as ensure our food is remain...
So our group of 9 Restaurants has one that we would like to push the brand a little harder for when it comes to the Loyalty/Rewards program. Is there a way to only make an offer for that one specific restaurant without it changing the Loyalty Setup ...
Where can I change the suggested tip percentage on the guest check?
How do we assign a host the permission to take an order and process the payment for that order? Currently only a server can perform both of those functions.
We are experiencing an issue with online ordering from the table. It works fine most of the time but has of late started to randomly combine tabs at a table on occasion without anyone doing anything to combine them. This has resulted in customers h...
Hello, I have made a refund of double charge but the guest is saying that i never got the amount back on her debit card, i am not sure how to check if the amount was actually deposit. can someone advice
tl;dr: Has anyone found a way to remove an automatic discount? We are leveraging discounts to reduce prices of items during happy hour. Example: $3 off appetizers = Fixed $3 discount on these items. Because this is a standing offer at scheduled tim...
ISSUE: Servers can special request things when putting in an order and not charge for it and the KDS does not show that it was a special request.SOLUTIONS: A) Is there a way to make special requests require a manager approval? B) Is there a way to hi...
KDSI'd really like to suggest Toast provides the ability to change print settings from production to the main expo. Specifically, we'd like to see when the Kitchen sells a complete order (from various prep stations) it will generate an auto print of ...
