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Expeditor recalling tickets on its own

9/5 - Our toast Expeditor and prep station screens started recalling tickets on its own. It happened intermittently then recalled every ticket for the day. Called toast and they walked through several different experts and sent a message to the engineer department. at the close of day we powered off all devices and started the day fresh, contacted toast again and they explained it was a glitch in the system. 

9/6 - same issue started again it is super intermittent and hard to know when it will happen. 

Is anyone else experiencing this issue or have experienced and have a fix for the problem? 

2 REPLIES 2

rcmck
Dessert II

Similar post here (though they are not recalling, just reappearing, are you actually seeing recall on the tickets?) https://community.toasttab.com/t5/restaurant-operations/old-tickets-randomly-reappearing-on-expo-kds... I don't know if they found a solution yet, I have not had any issues myself (v2.91.1 and dynamic view KDS) Do you know what version you are on? Wondering if it is related to that or something else. 

Rob
Community Manager
Community Manager

Thanks for reaching out to the community! Sorry to hear about this printing. To help ensure this is resolved, could you please provide one of your case numbers for review? 



Robert Anderson, Community Manager
Toast