Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

Cap on Fixed Percent Discount

Is there anyway to put a dollar amount cap on a fixed percent discount?I have looked into the discount configuration and the only min/max setting is for the check value and not the discount itself. For example, if we have a 50% employee discount, is ...

Resolved! Catering Customer Info

Hello, Would it be possible for the Customer Notes box - currently visible only within the customer profile - to also appear under Customer Details when creating an catering order?When viewing a customer’s profile, there is a Customer Notes section w...

Tips and cashing out

Good Morning,We are in the process of building our team as well as our processes and procedures. I wanted to ask - for those of you in high volume where your servers are making great money. How to you process tips? Do you cash out all tips at the end...

KDS Production Item Count Lag

I just switched our restaurant to KDS screens in our quick service restaurant and was so excited about production item counts and how they could create massive efficiencies for our kitchen. Unfortunately we cannot rely on production item counts to up...

Ringing in Events for tracking purposes

Good day!  Currently, when we ring in private events, we are rining generic items to get the amount owed, which is good for the guest.  However, it doesn't allow us to account for the actual food and LBW sales.  Any great solution to this, where we c...

KDS Fulfillment

We have a bakery where all items up front are made the night before to be put in our display cases. We also have online orderings for specialty items (cakes, mostly) as well as wholesale. Right now my KDS is set up to be the only screen that receives...

How to setup Monthly Tabs or House Accounts

For my restaurant i have a situation that I am not sure how to solve....  I'm embedded within a office building.  The company wants to setup a fixed monthly tab for 2 of their departments - For Ex: - $1000 a month for each department.  Anyone from a ...

ID verification

we are opening a restaurant that is using the mobile to go and using QR codes for the guest to order from the menu. The ID integration according to Toast cannot be used in restaurants with the mobile to go. Does anybody have a similar concept and if ...

Employee Reward Point Abuse

I have searched extensively and I have not been able to find anything on Employee Abuse with Loyalty Rewards points. Recently, over the last several months I have noticed reward points have been out of control in redemption. So I decided to dig in an...

Help in Ocean City, Maryland

Just wanted to introduce ourselves! My husband and I are very experienced Toast users with multiple integrations including KDS, MarginEdge, Toast Go Handhelds, Catering, Online Ordering, Waitlist & Reservations, Loyalty, ...We are located in Ocean Ci...

Resolved! Open Comment Void Reason?

Is there a way that I can create an open comment reason for voids?  I have discounts set so we can enter a detailed explanation, and I would like the same thing for voids.  Is the only way to just keep adding new reasons in the void reason setting?  ...

Resolved! Retail Product expiration dates

Hello,We have been using Toast for years in our restaurant and started using Retail 2 months ago in our new Market.  I am wondering if Toast has or is developing a feature within Retail so that when we receive product we can enter in the expiration d...