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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Resolved! Taking Phone Orders Remotely

Anyone have ideas for how to have a remote staffer take phone orders and send the order to our POS in the restaurant? I'm imagining an experience where the customer calls the restaurant, and when they say they'd like to order by phone, we forward the...

Log In screen

I am try to fix the log in screen so  after the employee sends each order in to be prepared it takes then back to where they have to put in their access code. I am wanting them to always have to put in their code so they can’t work under anyone code 

BOGO issue

I want to do a ‘buy 2 entrees, get $5 off an appetizer.  But, here is the situation. ‘Entrees’ is a word used to give the customer an idea what they can get that will apply. In actuality I want to give the discount if 2 from ‘fried rice’ group or 2 f...

Resolved! Credit Card Surcharge Fee

I was trying to add the credit card surcharge fee to all of our restaurants, but if I do Toast is raising our credit card fees. Is there a work around to add this fee without using Toast credit card surcharge product?

Toast Tables Question

Hi i was looking at toast tables to see if it was something we may be able to use. i have a question about server rotation i see that it rotates servers but what happens if its not a server's turn and a customer requests them? 

Kitchen Service Fee Programming

Hello! Does anyone have any advice on programming a percent based kitchen service fee to all checks that will not be added as sales and will be easily identified on the server checkouts to take out of their gratuities. Below is what I have figured ou...

Resolved! Reports

Does anyone know if there is a way to run a report for menu item sales per day over the last year? This seems like basic info to have in a report so you can calculate par levels but I can't seem to find an easy way to this.

Accepting Local "Downtown Dollars" currency

Hey all,Trying to handle a cash tracking issue that has come up for us. Our shop is located in a downtown area, and there is a "Downtown Association" that helps to promote and encourage business in the area. One of the ways they do this is sell "Down...

Troubleshoot with Online Ordering

Hello, Has anyone experienced trouble with their online orders lately? Customers have been placing online orders on our website and have told us multiple times that the wait time for pick up is an hour. On days that are slow the wait time is still th...

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