How do we setup the menu for Build your own concept to manage the Inventory and track the actuals vs theoretical. We are like a Chipotle concept and customers choose different protein options and can choose either just 1 protein or half and half of 2...
I am a small restaurant who will be using QR codes for hotel room service. I am looking for any help from anyone who is currently doing this. so far I have mapped every room as a table on the POS and created codes for each room. I have created a sepa...
9/5 - Our toast Expeditor and prep station screens started recalling tickets on its own. It happened intermittently then recalled every ticket for the day. Called toast and they walked through several different experts and sent a message to the engin...
I'm from a state with mandatory sick/safe time and Toast claims payroll essentials is compliant with the law but it is not. Anyone else dealing with the gaps in this payroll solution and completely incompetent Toast support?The law states that you ha...
I'm having an issue where five to ten old, sold tickets will periodically reappear on the Expo KDS screen. Most of the time, the tickets are around 5 hours old; and there is usually a common item across all the checks. That common item could be somet...
Is there a way for my FOH team to edit the seat number on an item that has been sent without giving them permission to edit any other modifications post send? It seems like the seat number is grouped in with all other item modifications which is frus...
I've been using TOAST for 5 years and have submitted 30 + Feature Requests. None have been implemented.The biggest issue is zero transparency.We don't know how many other restaurants want the same features.We don't know if TOAST is working on them.I...
We use printed prep station tickets at all of our stations. Tickets from phone and in person orders print with items grouped by category (coffee, food, smoothies, etc). But when a guest orders online, items on the prep ticket print in exactly the o...
Love the smart quote feature for takeout & delivery...why cant this be used for QR code at table ordering to inform customer of approx wait times? Seems so natural!
We are trying to figure out how to execute the following: Our neighbor is a brewery, and they would like us to deliver food directly to their patrons. We plan to set up a unique QR code for each table in their taproom. Guests will scan the QR code to...
I have been trying to build my restaurant website, which is supposed to be a no-brainer process, to no avail. I've worked on the homepage with luck and then moved on to work on menu pages. I don't know if I accidently deleted what was pre-built or wh...
Has anybody had this issue before? We have another sticky label printer that doesn’t have this problem but this Epson-TM-L90ii is causing this issue.
I need advice on moving our wine club members to a Toast-driven membership or subscription program. We are trying to consolidate our systems. Is there an integration or part of Toast that allows us to charge a monthly subscription fee to customers of...
We have several hundred $ each week in uncollectible tabs that are the result of us doing a $25 Pre-Auth at Order then the order ends up being $100 and at closing the card declines. Why cant TOAST let us retry the card on file until it goes through? ...
I have spent hours on the phone with no resolve. Cases have been started and resolved without my knowledge or an answer.I you create a happy hour discount for a menu item group. Say Domestic beers. Two of the same beer only get 1 discount. One ta...
