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Galley printer error

City Cruises Philadelphia is currently having a problem with the galley printer. It will start off fine but about an hour later the error light will come on.

2 REPLIES 2

Rob
Community Manager
Community Manager

You will need to contact Toast support to troubleshoot the printer. It may also need to be replaced, but here are some steps you can take.

Get Help with Your Toast Kitchen Printer



Robert Anderson, Community Manager
Toast
Check out the new support page!
https://support.toasttab.com

Oh, I ran into that exact same issue. In fact its the printer has been swapped out 3 times. It starts fine, then it prints just the header and then stops printing with error indication. If you reset, it starts again. But when we are busy, its a pain that we might lose some orders and we might not know which order has exactly got messed up. 

I use an Epson printer from 2006-2022 and they were workhouse, and never failed. WIth dust oil and heat in the kitchen. Toast printers look very similar, but something is fragile about them. Ive had 3 printers fail in about 8-9 months back to back