House Accounts receipts are printing twice

[Kaas22]

Hello! I am wondering why it is when I am charging an order to a house account, two receipts print. I don't need any receipt because the guests ordering don't require one. And certainly not two. I'm wasting receipt tape with the this and am hoping someone has figured out a work around for this. I have talked to multiple Toast help desk professionals and created several requests for a change.  Thanks for any advice!

[Rob]

Thanks for reaching out to the community! Wanted to check in to see if you were able to resolve the double printing? 

[Kaas22]

No we have not. I have spoken with support several times. Was told it was being sent up as a problem. However there has not been a resolution. Any ideas?

[Rob]

I believe that house account payments may be affected by properties from online orders; therefore, you need to adjust the settings in "Takeout & delivery" to address this.

1. In Toast Web, navigate to Takeout & delivery Availability Takeout/delivery.
2. Scroll down to the Receipt Printing section.
3. Select the Takeout / Delivery Printer drop-down and choose Print On-Demand Only.
4. Save and publish. 

I think many people use the invoicing option, which would also prevent printing receipts.

Get Started With House Accounts
Send an Invoice for Outstanding House Accounts  

Let me know if you have further questions! If you have the case number with support, I can also try to get that escalated too!