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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Resolved! Pennies

Now that pennies will stop being produced soon.   Does Toast have a rounding plan in place? Banks are already warning of shortages. 

Resolved! Catering Order Revisions

Hello, anyone else have an issue with not being able to edit items on an order once the proposal goes out? The event isn't confirmed so in theory we should be able to edit & delete items on the order, not just void them. We often make several changes...

Issues with Referral Payouts

It seems like the switch to the new Advocates Program has screwed up previous referrals.  I had to email multiple times to get payouts approved for 6 locations that have went Live.  I have another location that has gone Live over a month ago, and it'...

Resolved! xtraChef inventory

This is the first inventory that we have taken using xtraChef.  I have populated a beginning inventory in order to take this month's inventory but somehow the beginning inventory is now the ending inventory.  How do I change this? 

Credit card surcharge fees don't add up

WE have been using Toast's credit card surcharging fees, but the amount we take in doesn't come close to offsetting the fees that they are taking.  Does anyone else see this problem?  We might need to start looking for other options.

New Employee Shift Review Error

Two of my most recent employees have been having issues running their shift reviews.  Whenever they go to that screen, it says there is a sync error.  There is a button to refresh, but nothing happens.  We try on multiple pos and handhelds, but theyr...

Delivery Takeout variable Prep Times

So we have to go in and manually adjust prep times on take out and delivery with smart quote.Obviously we are busier on Friday - Sunday so we have to take prep time to 45-60 minutes from a normal weekday of 15-20 mins.Would be great if there could be...

KDS - Take Out Expeditor Screen

We recently switched to KDS screens.  Some of our locations do heavy carryout business where we have an expo station that handles dine-in orders and another station that expedites carryout orders.  All orders come from the same prep stations.  Is the...

Resolved! Expediting ToGo Orders

I'm looking for additional best practices.  We have 2 KDS screens in the BOH.  One is the main expediter screen and the other is designated for online orders and a dedicated POS for ToGo orders.  When on online order comes in, the main KDS prints a k...

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