Currently, our kitchen ticket printers print online orders and scheduled orders exactly the same way. And it becomes confusing for our cooks. For example, the online deliveries print with a quote time on top, typically 1 hour from when they are place...
So we are new. We can only Pre-Auth a card by swiping. The "hockey puck" intert and tap reader does not function for pre-auth. It works only for Guest pay at our Guest Facing Display. Any Ideas?
I am a dine in restaurant, I have 1 person who's job is to take phone orders for takeout. Is there a way to default his access code to take out only? Or a specific setting or setup that seems to work for this that someone is currently using and wo...
We frequently use order throttling when we are inundated with orders. The constant challenge we face is remembering to turn it off.My employees set timers on their personal devices to remind themselves to check the throttle. However, I have noticed n...
A few suggestions for possible next updates: When a manager signs in and theres a pop up of the items out of stock, it would be so much easier if we could click on the item right there and mark it in stock. Rather than X out and go to the menu item, ...
I operate Capybara Ramen & Sushi in Clermont, Florida. I recently tested our Toast Online Ordering page with Chrome Lighthouse because of growing concerns about ADA website accessibility.A recent post in a Florida Thai restaurant owners’ group report...
Hi,We are using a local delivery company for our delivery orders, thus Toast is set for the 1st party delivery option - just like using our own drivers. There are a few issues with the 1st party delivery options I have.The main issue is with the due...
Did they even show this KDS screen to a single restaurant before launching it nation wide? How do some of these features even make it past testing. It's like no one working on this stuff has even stepped foot into a restaurant kitchen.Now when a ne...
When does toast capture the hourly sales? When the check is created, or when the check is cashed out, or when the item is added to the check?Reason I ask is that frequently, our hourly sales numbers adjust up significantly, or don't represent the act...
Ubereats orders NOT being accepted by Toast POS. I have worked with ubereats extensively, toast cant figure it out! cancelled orders amounting to hundred/ thousands of uncaptured sales. i've been taking a real hit to my bottom line because Toast/uber...
Hi everyone!I was wondering if anyone knows how orders that appear as remakes on the DoorDash tablet flow into Toast.Over the past couple of years, I’ve transitioned out of an operations role and rarely look at orders on the tablets anymore. Today, I...
Hi Toast Community!How come there isn't an options in Discounts to set a MAXIMUM discount. You can set a min/max spend for the discount to work, but shouldn't there be to set the maximum amount an employee or Toast will take off? Or am I missing a ...
We have discovered a guest that has used a birthday reward in different months of the year. When reaching out to technical help, they have informed me that guests are able to adjust their birthday in their account. Our rewards program is very gener...
Has anyone figured out a quick easy way to figure out which deposits go with which future reservation? When folks pay for us it just shows up on the z report as a deferred amount and I would love to be able to quickly find out what party it belongs ...
This doesn't seem to be an option in Toast, so would love to see the ability to make a pre-mod upcharge a percentage rather than a fixed dollar amount. For example, if a customer ordered a double vodka and soda, you can have a pre-mod named "Double"...
