Help!

[tinathom]

Is anyone else struggling with settings for guest receipt printing?? For the last seven years, our guest check setup includes printing modifiers that have a price, pizza toppings for example. All other basic mods or special requests never printed on their receipts. Now, apparently after an update, we can only choose to print all mods or none?  So, for example if they order a pizza and add four toppings, their bill shows just a pizza and a price. If we set it to print modifiers, the customer receipts show ALLERGY, DON'T MAKE, SEE SERVER, or other basic modifiers and all special requests, like IN A HURRY.  There has got to be something I'm missing. I have been emailing, chatting, sending photos over the last week with support and today had a phone call. Has anyone found a work around? The answer from Toast so far has been, print them all or print none. Why do updates change things that work?

[josh212]

 

@tinathom I am assuming those requests are free so you just need to toggle off printing free modifiers and toggle off print free special requests. You can find this under guest receipt setup

[josh212]

• @tinathom if it’s take-out not dine in also toggle off show item modifiers right above 

[tinathom]

That's the issue, I want the guest to see modifiers that carry a price. Pizza toppings for example or any additions or substitutions like gluten free pasta. If they just see a price with the modifier charge rolled in, it invites a lot of questions and explanation. That is what has changed. 

[tinathom]

Hi Josh, thanks for taking the time to respond. I double checked the settings for free mods and special requests and printed another guest receipt.