KDS / Expo no longer beeps on ticket changes, only when the ticket is fired or fulfilled.

[DanM-TBY]

It used to be the case that when individual items were fulfilled, the EXPO would beep.  This allowed our Expos to do multiple things in the kitchen and be alerted if they were out of the room, etc.  Now (not exactly sure when) the Expo KDS only beeps when a new ticket arrives, or the entire ticket has been fulfilled.

I've reported to customer support, but as with most things communicated to support, there's been no resolution or update.

Is anyone aware of a workaround for this? 

[Rob]

Hey, @DanM-TBY, I reached out to my team about this and was able to confirm that individual item fulfillment should not trigger a sound. So we are not sure why/how it was doing this for you.