Hi all!
We've recently noticed an issue at several locations where the table number displayed on the KDS doesn't match the table number printed on the kitchen ticket. After some digging, it seems this happens when a guest is pre-assigned to one table in Toast Tables but is actually seated at a different table. In these cases, the KDS shows the pre-assigned table number, while the kitchen ticket shows the table where the guest was actually seated.
This didn’t use to be a problem when using the pre-assigned seating feature, so it’s possible we’ve changed something in our process or setup that's causing this mismatch. Has anyone else run into this?
Also worth noting, we have the "Start Order on POS" setting enabled, and even if they are seated at a different table than the pre-assigned table, the order will start at the seated table. Since our servers typically begin with drink orders, this sometimes results in drinks being sent to the wrong table, as the drink station relies on the table number shown on the KDS.
Would love to hear if others have seen this or found a workaround.
Thanks!
Sayra Daniel, Community Ambassador
Egg Harbor Cafe
