Keying in credit card

[dperron707]

I have been having issues with processing credit cards that are manually entered. A few have gone through, but most are rejected. Is there something that can be done to solve this issue?

[Rob]

Thanks for reaching out to the community! Sorry to hear about this, I understand how this can be pretty frustrating. Manually entered transactions have many more verification checks than chip/tab/swipe, which could increase the decline rate. The best step is to collect the following information from some of the failed attempts and share it with Payments/Support so they can identify the cause.

• Example transaction(s): transaction ID(s), date & exact timestamp, last-4 of card, amount

• Decline message / decline code shown in the POS or back office

• Card type (Visa/MC/Amex)

• POS state (online/offline)

• Any screenshots of the decline screen or back-office error

[ashokr]

I would recommend never keying in card transactions. Even with CHIP transactions one customer contested and without any reason it was charged back to us. I was pretty mad, since we had a CHIP present transaction and a signature from the customer. There is no point in having all this technology with zero protection for the business owner. 

If a card doesn't go through make sure you change the card reader or chip reader. If someone is paying over the phone, please use the text to pay feature and let them pay from their mobile device using Apple Pay or GPay. 

Not only that, the commission rate is also higher than normal CHIP, EMV transations. 

And never swipe a CHIP/EMV card as well. 

my .02c!!!