lies lies lies

[lkay4565]

I have been contacting toast for week about a MAJOR disconnect with ubereats integration.  Ubereats orders not being accepted by TOAST POS,  So today, I found out that a ticket to escalate the issue has not been created. For four weeks, this issue has been ignored.  What the heck is going on with toast? I an document hundreds of dollars of ubereats sales that have been not accepted by toast and many many more potential sales lost from ubereats because that system will pause orders when there are toast cancellation.  a double whammy!!!!

i am paying an uber intergration fee and a monthly toast subscription fee and my calls for assistance are ignored????  more than ignored, I have been lied to by many toast support people.  what kind of company is this?

[Rob]

I apologize for the delay in resolving this issue. If it occurs again, feel free to send me a direct message, and I can help once more! 

[lkay4565]

Rob, still having issues. ubereats orders are shut down now. none since sunday. can you get involved? I get it that I am not a priority but it has been nearly 6 weeks of intermittent bad issues with integration and still not fixed. thank you!

[Rob]

Thanks for the update, I’m really sorry this is still an issue for you. The agent handling case 13812332 is from our escalated team, so if you reach out to them, they should be able to assist, but I’m also reaching out internally to ensure this gets the attention it needs.

Feel free to DM me if you have any questions or need anything else—I want to make sure we get this sorted for you!

[lkay4565]

unfortunately problem is not yet solved - encountered same issue 2X on Saturday and 1X today (sunday 3/16). The error message generated by Ubereats says order canceled because Toast did not accept, then the system is paused for any more ubereats orders...... I always work the front on a busy weekend so I don't always see the notifications coming to my phone, not sure how long the ubereats integration system was down and how much in potential sales I lose. so frustrating!!!  toast system sends NO notification of the problems when occuring....

[lkay4565]

another screenshot of when the issue occurs