Loyalty Fraud Alert

[davidcantrell]

We have discovered a guest that has used a birthday reward in different months of the year.  When reaching out to technical help, they have informed me that guests are able to adjust their birthday in their account.  

Our rewards program is very generous, providing a $50 reward for their birth month.  

This poses a huge financial liability and Toast is telling us this is a feature request they can put in to the engineers - essentially saying their is nothing they can do about it.  

I have asked many times to put a spend limit when redeeming rewards - must spend $100 to use your $50 birthday reward - but it is something they will not change.  

We are going to unfortunately have to stop using this feature of the rewards program and look into other reward program options.

[davidcantrell]

We should be able to limit guests to use only one reward at a time - there are glitches that allow them to use multiple rewards and we have no control over it.

[au79teahouse]

I'm pretty sure you can make it only one cash reward per order. However, customers can redeem their birthday rewards and cash reward at the same time when both are available.