Good afternoon! I am fairly new to Toast, but very seasoned in POS support for other brands, and I support a small group of restaurants that switched to Toast late last year. We recently made a decision to require all managers to use mag cards for POS access, and have disabled the POS access codes. They are using gift cards for swiping in and approval, which should not be an issue, but all six locations are reporting problems with their mag cards not working. They're re-registering the cards when they fail, and in some cases just reverting back to POS access codes to get them by for a day or two. One location opened a case with Toast support, but didn't get anywhere with it, so I recommended that they order a case of cards directly from Toast (or at least the company that Toast uses for all mag card needs) - they should have them in the next day or two. I don't think there should be anything wrong with the gift cards that they have been using, so just reaching out here to see if anyone else in the community has come across this? I have not directly supported the managers on this case (our company has an internal IT department that I am a senior member of), because I figured I would be in the way if I tried to help troubleshoot, so I don't have a play by play on actions. Any insight is greatly appreciated! Thanks!
