We just converted from Squirrel to Toast this year. We are a high volume seasonal burger restaurant, and we have been using label printers for years for our Burgers which we then dress and wrap in paper, which the label is placed on.
We have been having major printing issues with the Epson TM-L90 Label Printer, and have now tried 3 of the printers in the last 2 months, we had a new Cat5e Cable run and new jack installed, and can't seem to get any resolution from any of our Toast Reps. We have tried our Sales Rep, Onboarding Consultant, Customer Care, Hardware, Expert Team, and now are being told our case is with the Engineering Team.
Has anyone on here experienced printing issues with the Epson TM-L90's? Any suggestions on how to troubleshoot?
The labels are not printing the entire menu items/toppings, splicing tickets together, printing weird characters at times, sometimes there are printing delays, and duplicate labels. I'm attaching a photo from yesterday. We were also told we couldn't get the Check # or Server # printed on the labels (which was not a problem for Squirrel mind you). Having that info would help our Tray Setter/Expeditor find the orders on the expo screen to then be hand written for the instances when there are printing issues. We have 7 Terminals, 6 Handhelds, and have not opened our Online Ordering or in-house Kiosk options due to these printing issues, which is super frustrating.
Any help or suggestions would be greatly appreciated.
Thank you!
