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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

Takeout Charges

Does anyone know how to add a charge anytime someone orders food to go? I want to be able to add a 50 cent charge every time a customer orders a meal to go. It would be perfect if it would auto charge every time an employee applied the takeout item t...

Order Ready Display Timing Out

As of about 3-weeks ago our Order Ready display now randomly goes blank after 10-14 minutes.  It worked great up until then.  When the screen does go blank,  If you press an arrow button on the remote, it comes back on for another 10-14mins.  We test...

Toast & third party CRM use

Hi, I am trying to use a new CRM we have for our location and I’m not exactly sure how to use the CRM and Toast together since there is no direct integration. I am trying to send promo offers via email and text to people that opt into my VIP text pro...

Payment status on kitchen receipt

I used to have an online ordering service through Edining, and for takeout or delivery orders, my restaurant would receive information indicating whether the order was already paid or not. It would display "Paid online" or "Not Paid" based on the pay...

Employee Theft from Cash Drawer

We started using toast a few months ago. Recently we've noticed theft from the cash drawer. Does your cashier know what the cash drop should be before it has to be entered at close of shift?What hacks/scams have you seen related to theft and how have...

Future Orders

We have started accepting holiday orders online allowing customers to schedule ahead to a later date for pick up. When I close out for the day should I be closing these credit card transactions on the day the order was placed or when it is picked up?...

Website

Been trying to get a website set up and it crashes less than 24 hrs after we get it up. Have spent 10 hrs just on this website! 臘‍

Finding a hidden holiday menu

Hi!  First off, I appreciate any help anyone can provide.  I run my small family owned diner style restaurant.  I am very new at using Toast as we have had it only 3 months.  So far I do like the software but I find some things could be more straight...

Use a modifier instead of size pricing?

Any reason not to use a  modifer instead of size pricing? We have a few items on our menu that use size pricing, for example 10 vs 20 wings, cup or crock of soup. Issue I ran into was that if I use size pricing on an item, I can't also use menu prici...

Blocking certain tables

We have certain tables at our restaurant that we like to use for first come first served only. Is there a way to block the tables from in-house reservations for all our open days? 

Loaner/rental program

Would Toast ever consider a loaner/rental program for equipment for times when restaurants need extra? For example, we are an Irish Pub and set up a bunch of extra stations on St Paddy's day. We could use 4 or 5 extra handhelds, but it doesn't make f...