MAJOR Ubereats issues: ongoing disconnect with TOAST POS

[lkay4565]

Ubereats orders NOT being accepted by Toast POS. I have worked with ubereats extensively, toast cant figure it out! cancelled orders amounting to hundred/ thousands of uncaptured sales. i've been taking a real hit to my bottom line because Toast/ubereats integration is still in BETA! ubereats did some digging and found that toast has been canceling orders because items not available. this is ridiculous. the toast system is not in sync with ubereats menu. please fix this asap!

In addition to  lost sales, ubereats then pauses online ordering for your restaurant automatically. JEEESH! talk about double penalties on top of paying TOAST a subscription fee for this mess!!!!!! i expect some compensation for this mess. Support doesn't know how to fix. this has been going on for week, probably months, if I do a deep dive.

see proof below:i wasnt able to upload more than 1 image

[ashokr]

Surprisingly, I haven't seen any issues either. Maybe you are a new integration? I have also seen some early issues when we first integrated, but its pretty smooth these days.

[Rob]

I just wanted to reach out and let you know this issue has been moved to an escalated level of support for resolution. Let me know if there is anything I can do to support you!  

[KelB]

Hello, My name is Kel Bundrant and I am with two Cities pizza. I am have the exact same issue with ubereats and toast. Im losing sales and our reputation is getting damaged on the platform. Were they able to find a solution to your issues. ive spent now less than 10hours on the phone and we might have it fixed for a few hours then i get missed orders and uber pauses for the day. If youre able to offer any guidance you would be a life saver