New Updates Online Order

[cams2017]

As a small business owner with a single restaurant location as well as a private delivery service and talking with other restaurants, when i found out about the .99 per order for online ordering to cover the cost.  As a restaurant i feel like not to have control of the cost being sent to the customer is not right.  I wish we could not charge this fee due to customers concerns. I also know that other restaurants are not happy with this change and charge that is being done by Toast for online ordering.  We still get charged monthly for the online ordering and now charging the customer .99 per order over the $10 is just crazy.  
       I hear its increasing sales due to the new online ordering but if it increase sales by 12% so example i do 20 orders a day online and i get a 12% increase  that will put me at 23 and now not only is the increase of 12% getting that .99 Cents charge but my previous 20 customers now will get charged as well. 

Please don't require this charge and pass it on to the customers and still charge us a monthly amount.

Happy to talk to anyone at TOAST with this and i know there is about 30 restaurants with Toast not happy with this and looking at other options . 

[SunnyinAZ]

Email RestaurantsWorkingTogether@gmail.com   We are meeting on Zoom to discuss our response to Toast's attack on OUR customers with this outrageous fee.

[ToastyToast]

Little late to the convo but add us to the list of restaurants who feel backstabbed by this new fee. IF it was communicated to us via email, it was done so very inconspicuously. It is a huge deal, and just immoral on it's face. We, the business, did the incredibly hard work of acquiring those customers, and now Toast, to whom the customers have ZERO loyalty, is simply scraping our customers for extra revenue. It is a cash grab, plain and simple - the predictable outcome of Toast going public. We are actively shopping for an alternative POS, which will be a pain in the ass, but this is such a slap in the face we have to try. 

[ToastyToast]

Essentially Toast is saying "you're so reliant on us, we can do whatever we want". What is stop them from raising that fee with no warning? By doing this once, they have set the standard that nothing is out of bounds.