Packaging Options Missing on Website

[Sdaniel]

Hi everyone,

I wanted to flag an issue we've encountered as of Sunday. One of our locations reported receiving online orders without the packaging option indicated. Our configuration is set to display the guest’s selection whether it is YES or NO. 

After reviewing our various order sources (Toast Local, Toast Online Ordering, Branden mobile app, and website), I noticed that our website is missing the packaging preference. We haven’t made any changes to our settings, and all locations share the same configuration.

I’ve been in contact with Toast support throughout the day, but so far there’s no clear explanation for this glitch.

Has anyone else run into this issue recently?

This is what our packaging option looks like when its working:

Packaging Option Missing in the picture below:

[rcmck]

Have you checked to see if packaging preferences is still enabled?

[Sdaniel]

Hi! Yes, we checked that it was still enabled. The agents that were looking at the case also toggled on/off the setting to reset it, and it didn't fix the issue. I've now been told that this is an odd issue and engineering will need to review it. 

[Rob]

Could you provide your case number? I want to keep an eye on it and make sure it's being updated! 

[Sdaniel]

Hi Rob!

Thanks so much for the follow up. The issue has been resolved by engineering. It wasn't a fix that was within our hands unfortunately.