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Toast Website

Im having issues with my Toast website not correctly showing my menu items. I was making some email campaigns to hopefully drive up my online sales. When I click my 'order online' button on my website it takes me to our toast website. 
The link works, but what it displays doesn't match with what my toast editor page shows. I've tried updating the header image many times but it continues to default to my original (extremely out of date) one. It is also missing 2/3 of my menu. I've double checked all my setting to make sure those items are available for online ordering. 
When I open the link now (7:00pm) it shows my drink menu and breakfast menu. My breakfast menu is set to shut off at 11am. My Lunch and Dinner Menu should be available currently, but neither of them show up. 
Any tips on what I should look into? I need to fix this quickly, so it dosen't effect my possible online sales. 

1 REPLY 1

Rob
Community Manager
Community Manager

You may need to adjust your menu visibility settings. Here are some steps to try

- Check if your menu visibility settings are correctly configured in Toast Web.
- Ensure that your menus are not turned off and are available according to Time Specific Settings.
- If you encounter a "LOADING MENUS..." screen, try resyncing all data on the device in question.

- Navigate to the menu editor by selecting "Menus" on the left-hand navigation in Toast Web. Toast Websites pulls all menu data directly from your online ordering menu, so updating it here will ensure your website reflects the most current menu.

Hopefully, others in the community might have some steps to try; if you have tried all of these, you might need to reach out to support for more troubleshooting. 

For more info, check out the articles below: 
Menu Visibility Overview |Manage Your Menu Visibility Settings
Get Started With Toast Websites



Robert Anderson, Community Manager
Toast
Check out the new support page!
https://support.toasttab.com