phone orders showing on KDS broken into courses. How to stop?

[Thaiguys]

I have a problem with how my restaurant’s orders show on the Kitchen Display System (KDS). For dine-in orders, I want them to be divided by courses like appetizers, entrees, and desserts, and that part works fine. But for phone orders, pickups, and deliveries, I want everything to show on the KDS as one order without dividing it into courses.

If the order is placed online, it shows correctly as one order on the KDS, but when servers manually enter phone orders using the regular menu, it gets divided by courses like a dine-in order. How can I make sure phone orders always show on the KDS as one order without dividing by courses?  Is there a way to force phone orders to automatically use the online menu?

[rcmck]

Ok, if it was one device you could hide the menus you don't want them to use, only other thing they could do is change the course of items to be the same before sending the order, but if they are already forgetting to use the right menu then that will probably be an issue as well. 

[Thaiguys]

I guess its too bad toast doesn’t have a ‘force dining option to use menu x’  feature.

[rcmck]

Yeah, or if they just made in house takeout orders act the way online orders do that would solve the issue. 

[HRsea]

We use the same menu for dine-in, in-store take-out, and online orders. Only online orders are not divided into different courses. We want in-store take-out orders to also not be split into courses at the expo KDS.

[Rob]

If you are asking about how to prevent orders from being split into courses at the KDS following the steps below should resolve this, let me know if you have any other questions! 

1. Select the three-dot overflow menu in the top-right corner of your screen and choose Device Setup.
2. Scroll down to the Kitchen Setup section and select Ticket Display Options.
3. Under Courses, deselect the option to display courses for in-store take-out orders.
4. Select Continue to save your selections.
5. Repeat this process for each of your KDS devices.

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