I have a problem with how my restaurant’s orders show on the Kitchen Display System (KDS). For dine-in orders, I want them to be divided by courses like appetizers, entrees, and desserts, and that part works fine. But for phone orders, pickups, and deliveries, I want everything to show on the KDS as one order without dividing it into courses.
If the order is placed online, it shows correctly as one order on the KDS, but when servers manually enter phone orders using the regular menu, it gets divided by courses like a dine-in order. How can I make sure phone orders always show on the KDS as one order without dividing by courses? Is there a way to force phone orders to automatically use the online menu?
