01-31-2024 04:16 PM
Is Toast looking at adding the ability to preauthorize credit cards using the chip rather than the magnetic strip? Since it currently only uses the magnetic strip, I feel it puts us at a disadvantage if a customer initiates a chargeback on a preauthorized card that is closed out to the card on file. I was at a bar while on vacation that was using OnePos and they were able to preauthorize cards using the chip, so I know it's possible.
09-19-2024 04:53 PM
In the August product updates post they mentioned that it is due to 'card brand security protocols', and recommend using the chip read (dipping) over the contactless NFC (tapping)
https://community.toasttab.com/t5/product-updates/august-2024-product-updates-us/td-p/12310