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Service Breaking Bug in POS - Scheduling Order & Time Specific Menu

Currently in the POS, if:

- You have a menu available only within certain times of the day
- You are trying to schedule an order for within that time period
- The present time is outside of that menu's availability

You cannot order items from that timed menu.

eg. You have a lunch special menu available every day from 12pm-3pm. It's Tuesday at 5pm and someone calls to schedule an order at tomorrow, Wednesday @ 1pm. 

The menu will not show up in the POS. 

I contacted customer service and they told me to "set the menu availability to include your current time, make the order, then set it back", which should not be the first thing suggested. Or it should include "until we fix this ASAP".

Please address this asap.  Thank you.

5 REPLIES 5

It's clear you understand that the dev process is involved. But also, it's not actually a "new feature". An existing feature is bugged. We get "schedule in advance" call in orders every day. Just not always for our timed menu.

And I'm very familiar with tech debt, unfortunately. Also, "most ordering platforms dont support time specific menus"? That's not true. Uber Eats, Grubhub, & DoorDash, all support time specific menus. I'm using them.