Service Charge - Not Calculating Correctly

[rkellerman]

I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. 

We have Toast configured to calculate tips post-tax, but the service charges are NOT following that configuration anymore. 

After doing some research, it appears that this happened when our locations received a Toast update around March 17th. 

We can see them working correctly around that date then after March 17th or 18th they started not working correctly. 

Toast is still calculating correctly when it comes to the three options that are displayed on the devices for the guest to pick however it is no longer calculating correctly when we apply one of the pre-defined service/gratuity charges we have setup. 

We opened a ticket however we have not gotten anywhere yet with Toast Support so thought putting it out here would be good to see if anyone else is having this issue. 

[Rob]

@jsc Hey! I just got word that this change has been reverted, so this issue should be fixed for you; let me know if you have any other questions! 

[jsc]

hi rob!

it's still not working for us - i just tested it and then closed out the app and reopened it and it's still calculating pre-tax instead of post.

[Rob]

I have reached out to you via DM to get more information about your location so that we can resolve this! 

[Rob · Accepted solution]

This configuration change is part of a recent update that only affects a few locations. If you would like it reverted, please contact me, and we can make this change for you!