Toast Community

rkellerman

I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. We have Toast configure...

rkellerman · 11-01-2023

This is our first year going into the Holiday Season with Toast and was wondering if you are able to do a bulk sale of gift cards from a Toast device? An example would be if needed five $125 cards if you could put in the dollar amount and then the qu...

rkellerman

Hi Rob, Yes, we do it is case #14061469. Thank you!

rkellerman

Hi Rob, Here are the options we see when creating a service charge. Here are the options we see under UI Options under Tipping.

rkellerman

Yes, that is an option however that does not fix the issue. When we do post -discount it is still not doing the percentage-based gratuity on post tax. We are on version 2.84. The same option that is under UI Options for Tipping, screen shot below, re...

rkellerman

Thank you however when you go into the Service Charge setup there are no settings to have the gratuity configured pre or post tax. There is a tax setting that has always been there but that is only to apply taxes to the service charge which is comple...

rkellerman · 08-15-2024

@djmisterbill & @Mea inControl Solutions has a very good system that can probably help you with your export files. I would be happy to make a personal connection to them if you would want to reach out to me via DM with your email address or you can v...

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Service Charge - Not Calculating Correctly

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