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This new authentication way of logging in is straight garbage

I get what toast was trying to do with logging in mobile, letting your devices security (fingerprint or face) log you in "faster" but it's literally now an EXTRA step to login EVERY time. 

Why if I authenticate with my fingerprint, do I STILL get the captcha stuff? How dumb is that, I just proved I am not a robot, also it's not integrated into my phones platform so it doesn't of course just populate my authentication then login no, my phone has to ask if its okay every time then loads to a new screen then of course can't forget the Captcha my god no what if the robot's got my face somehow.

Seriously, the webapp isn't great but logging in before was at least somewhat easy. How long do we need to wait till there is a dedicated app for us to check/see toast reports? Square and Lightspeed both have these and they're slick as all get out. Toast could do this if they want but they just continue to not or say "oh we're working on one" bull.

Please, I am begging you, make it faster to login on mobile. Cut the incessant captcha stuff after it's been even an hour. Even my bank in't that bad.

/rant

32 REPLIES 32

I wanted to reach out and let you know that I have escalated this issue to multiple teams, and I know they are still working on it, although I'm not certain about the extent of how this will all be resolved (I wasn't given any specifics only that they got the feedback). Thank you so much for participating in the community and helping us make Toast better for everyone!



Robert Anderson, Community Manager
Toast
Check out the new support page!
https://support.toasttab.com

Couldn't Agree more.  Sorry Toast I don't always have my phone with me.  This is such a pain in the ass.

Everyone at our restaurant locations are going insane with all of the verification codes we're entering all day. I get entering once a day maybe, but I'm having to verify my login several times a day in the same computer and often in the same session.

 

Just wish there was a way to turn this extra step OFF!

Us too.  And the comment that all this wasted time and foolishness is necessary for security is simply not true.  I mean, I don't have to do this over and over when I log into my Citibank credit card online, or my bank accounts with JP Morgan Chase.  Am I really to believe that Jamie Dimon is just a moron, but Toast has it all figured out??!! 

TURN  OFF  THE  MULTI  FACTOR  REQUIREMENT  and let me run my business the way I want to run it.